Help / FAQ

You are able to return unopened orders to us within 14 days. You can find our full returns policy here, you just send us an email and we organize the return for you. 

We ship our parcels using Royal Mail and give you different delivery options. Orders above £30 in total value qualify for free shipping!

We currently only ship to the UK from the UK so there are no duties to be paid.

Our fulfilment centre works to send out orders by the next working day, so it then depends on the selected shipment option.

Please let us know via email at hello@karu.co and we will make sure to track the order or have a new one sent out to you.

Please reach out to us on hello@karu.co and we will do everything to make it right!

Our system is automated so we might not get to the order before it is dispatched, but we will try our best if you reach out.

You can always contact us on hello@karu.co!

Our founder grew up in Brazil and has been enjoying Brazilian cashews her entire life. On the way back from a trip to Brazil she thought that everyone should be able to enjoy these superfood treats in their full natural flavours and that's how KARU was born!

All our nuts are prepared in small batches in the UK. 

- Cashews are not all equal, there are varying quality grades of cashews and at KARU we look to source the best quality nuts for you.

- There are are also differences in preparation. Many cashew nuts get fried in oil, which means they lose their original flavour. We roast our nuts in their own oil to lock in those flavours and create a satisfying crunchy bite. 

All our nuts are vegan, even our KARU Cacao that features only four ingredients: nuts, cacao, caramel and salt. Nothing more, nothing less -  just a high quality indulgent treat that is great for vegans (and everyone else)!

-We are a small company with big dreams. We deliver KARU in the UK via our website (that you have already found!) and are adding other online channels.

-Next, we want to reach you in Europe and the US as we expand in the coming months. Sign up to our Newsletter to keep up to date with our plans!

We love the nature and everything in it, so we endeavoured to create a sustainable conscious brand that gives back (see here)! We are looking to support those that protect the rainforest, so that as our brand grows some of the benefit flows back to the forest.

Of course, we would love for you to find out more about them. You can click here to learn more.

Cashews are healthy and considered a superfood as they contain plant-based protein, fibre, vitamins and minerals. 

A superfood is a nutrient-rich food considered to be especially beneficial for health and well-being. Cashews are a bonafide superfood as you will see below!

-Cashews are full of plant-based protein and fibre. They pack 14g of protein per 100g. 

-Cashews are rich in vitamins, such vitamin B6, E and K that are known to strengthen the nervous and immune systems and act as antioxidants.

-They also contain minerals such as magnesium, iron and phosphorus, which are nutrients important for energy production, brain health, immunity, and bone health. 

-Cashews have one of the lowest fat contents of any nut, but do pack heart-healthy mono- and polyunsaturated fats, which are able to help lower cholesterol level.

Cashews have 14g of plant-based protein per 100gm which is the same amount of protein as an equivalent quantity of meat. 

Cashews are a rich source of polyphenols and carotenoids — two classes of antioxidants that are beneficial plant compounds that keep your body healthy by neutralizing damage-causing molecules known as free radicals.